Shipping Fees

For Sellers:

• There are no service fees for using our Shipping feature. Shipping costs are generally paid by the buyer but can be paid by the seller if the seller decides to offer Free Shipping as an option. Additionally, there are no fees if you choose to use your own shipping services.

• When using Cubesnack's partnered shipping carriers, Cubesnack will not reimburse shipping fees if a package is held by the shipping carrier with the reason “postage due.”, which normally happens if you have entered incorrect shipping attributes or package weight at the time of listing your item.

• Sellers may offer Free Returns. In such cases, when a buyer processes a return, sellers will be charged for the return shipping label. If you're using your own shipping services, you're responsible for providing the return shipping label to the buyer in a timely manner. 

• As a seller, if you didn’t select the correct label weight and more postage is due, we highly encourage you to not ship the item. To correctly enter the shipping attributes, you will need to edit the current listing with the correct shipping attributes. If you receive an order for an item with incorrect shipping weight, you will need to cancel the transaction and edit your package weight in your listing first. Communicate with the buyer in a timely manner using the in-app messaging to let the buyer know that the item is eligible for purchase.

For Buyers:

• Buyers pay for the cost of shipping items, unless the seller has offered Free Shipping as an option
  Note: Buyers can cancel an order on a shipped item in the Manage Orders section in the app, or before the seller has shipped the item, in which case the tracking number will be provided in the Order Details. Once the seller has shipped the item, the transaction cannot be canceled. In such cases, you may choose to return the item after you receive it, if the item is return-eligible.

• Buyers pay for the shipping label. Shipping fees can vary depending on package size, delivery distance, and other factors, so the amounts are shown for each item at checkout. You'll know how much you'll pay before you buy.

• Sellers may offer Free Returns. In such cases, when a buyer initiates a return, the seller will be charged for the return shipping label. If Free Returns is not offered by the seller, then the buyer will be responsible for return shipping costs. Return shipping label will be available to print under Manage Orders in your account settings in the Cubesnack app—after your return has been accepted by the seller.

• We determine the sales tax rate based on the buyer’s address.

Buying, Selling and Protection

• Only use Cubesnack to complete any and all transactions. Sellers are highly discouraged from accepting any payments outside of Cubesnack. When an item is paid for and shipped through Cubesnack, the buyer may be eligible for Purchase Protection if eligible problems occur, but only if the transaction and payment were completed through Cubesnack. We do not accept responsibility for any transaction that takes place outside of Cubesnack.

• Sellers are responsible for selling the item that was purchased as described in the original listing. If you’re selling items that need a label of authenticity such as luxury watches or collectible items, it is your responsibility to provide the Certificate of Authenticity to the buyer, if requested. We do not encourage the sales of fake or counterfeit items.

• We will not honor any situations that indicate false claims, abuse, or return fraud.

• Learn more about how Cubesnack Purchase Protection works.