Selling Fees

Selling on Cubesnack is simple and affordable. There are no subscription fees or monthly costs for selling on Cubesnack. Setting up a Seller or Freelancer account, and creating listings is completely free. However, in order to keep our platform sustainable and affordable, we charge a small Selling Fee per item when it sells, that is simple, straightforward, and transparent. We partner with Stripe and PayPal to fulfill all transactions on Cubesnack. The Selling Fees are paid by the Sellers or Freelancers, and are standard in all categories across the Cubesnack platform. Please see the detailed breakdown below.

Selling Fees for Retail Stores with Verified Store Locations: 

Fulfillment with In-store Pickup or Local Delivery:

6.9% per item with an item price of $10 or less.

6.9% + $0.99 per item with an item price over $10.

Fulfillment with Shipping:

12.9% per item with an item price of $10 or less.

12.9% + $0.99 per item with an item price over $10.

Selling Fees for Freelancers:

12.9% per order.

The Selling Fee applies to the final order total including shipping, local delivery charges, tips, and other fees.

Payment Processing Fee with Stripe (included in the Selling Fees):

2.9% + $0.30 per transaction.

The payment processing fee with Stripe applies to the final order total including shipping, local delivery charges, taxes, tips, and other fees. In other words, it applies to the total transaction amount for an order.

Payment Processing Fee with PayPal (included in the Selling Fees):

3.49% + $0.49 per transaction.

The payment processing fee with PayPal applies to the final order total including shipping, local delivery charges, taxes, tips, and other fees. In other words, it applies to the total transaction amount for an order.

Shipping

Shipping costs will be charged to the sellers, and will vary depending how they choose to ship their item. For example, if a seller chooses to offer “Free Shipping”, then the shipping costs will be deducted from their payout for that sale. Similarly, if the seller decides to offer "Free Returns" for their item, then the return shipping costs will be deducted from the total refund amount

If the seller has not offered "Free Shipping" or "Free Returns", then the shipping charges will be added to the order total and will be charged to the buyer.

Sellers will be able to change shipping settings anytime from their Seller Settings > Manage Listings > Edit.

Sellers can choose to ship with Cubesnack's partnered shipping carriers for discounted rates, or use their own shipping carrier. In case the seller chooses to use Cubesnack's partnered shipping carriers, then the shipping costs will vary depending on the package attributes, shipping speed, and delivery address. The shipping cost will be calculated at checkout and buyers can choose the shipping option that works best for them.

Alternatively, if the seller decides to use their own shipping carrier, then they can charge a flat shipping fee which will be displayed at checkout.

Return, Refund Processing, & Order Cancellation Fees

When a payment is returned, Stripe and PayPal do not refund the processing fee on the original payment that was made for the order, i.e. 2.9% + $0.30 or 3.49% + $0.49 per transaction as stated above. When an order is cancelled, Cubesnack will bear the refund processing fee.

In case of a return, since the transaction fee is not in our control, it will not be returned to the seller as per Stripe's or PayPal's fee guidelines. We strongly recommend creating high-quality listings and maintaining constant communication with the buyer in order to minimize the possibility of returns or cancellations.

Keep in mind that the buyer can cancel the order within 24 hours of purchase, or before you’ve shipped the item.

In order to prevent cancellations, when shipping items using your own carrier or shipping method, be sure to ship the item and enter the tracking number in the order details within 24 hours of receiving the order. You can do this by going into your Seller Settings > Manage Orders > Order Info > View Full Order Details > Scroll down to Delivery Details > Enter tracking number.

We use the tracking number to verify the delivery of your order and initiate the payout only for orders that have been successfully delivered, so it’s crucial to enter the tracking number as soon as you ship the order.

Payouts

Once you complete a sale and we receive the funds from the Buyer, we hold the funds for 7 days to account for any chargebacks, disputes, or cancellations. Payouts are initiated every Thursday for the previous week’s sales. Sellers will only receive the payout for orders that are successfully delivered. Funds for orders under the “Pending” or “Processing” status will not qualify for transfer until fulfilled.

Buyers and Sellers may check the status of their orders in the Manage Order tab in their Account Settings.