Cubesnack is a social-shopping platform that enables brands, online shoppers, and social communities to shop, sell, and share content in one place! With Cubesnack, you can easily experience your favorite products, trending brands, and happening conversations on a single, easy-to-use mobile app.  

  Selling on Cubesnack is super simple—create an account in the Cubesnack app > navigate to profile > then tap on “Sell with Cubesnack” > Choose between Products and Gigs to get started.  

  Products are considered as tangible items, such as shoes, shirts, watches etc. Gigs are considered as intangible services, such as Photography, Product Design, Copywriting etc.  

  You can create a page for an online store or a local shop. As an online store, you will not have the option to offer “In-store Pickup” as a fulfillment option as it is only available for verified local shops.  

  When creating a product listing, you’ll have the option to choose the fulfillment options, such as Shipping, In-store Pickup, or Local Delivery. Shipping and Local Delivery is available to all sellers—online or local. In-store Pickup is only available for verified local shops.  

  Cubesnack partners with USPS and FedEx to provide discounted rates of up to 50% for sellers who want to ship using our partnered carriers. You can also use your own shipping services to fulfill your orders. Cubesnack does not provide Local Delivery at the moment, but it is on our roadmap for 2024. If you offer Local Delivery for your items, you will have to deliver them using your own fulfillment methods.  

  Selling Fees on Cubesnack varies depending on the type of seller profile and fulfillment options. You may see our full Selling Fees at cubesnack.com/seller-fees.  

  When your item sells, we securely collect the payment from the buyer, including the shipping and delivery fees, as well as the taxes. We typically hold the payment for 7 days to account for any returns, refunds, and chargebacks, and initiate a payout every Thursday for the previous week’s sales.  

  Yes. You can either link your bank account while creating your seller profile, or you can do it later by going into the Balance and Accounts tab under Seller Settings. We strongly recommend linking your bank account when creating your seller profile to prevent delays in receiving your payout for the items you sell on Cubesnack. Your security and privacy is our top priority, which is why Cubesnack partners with Stripe—an industry-leader in financial connections, to securely link your bank account. See Stripe’s full privacy policy at https://www.stripe.com/en-gb-us/privacy.  

  When you arrive at the store, simply open the Cubesnack app and go in to your Profile > navigate to My Orders > search the order you’re picking up > tap on the button that says Open QR code for In-store Pickup > Show the QR code at the store. Once the seller scans the QR code, it’ll generate a verification code in the Order Info section of your order. Provide the verification code to the seller and you’re all set!  

  When the seller arrives to deliver the item to you, simply open the Cubesnack app and go in to your Profile > navigate to My Orders > search the order you’re picking up > tap on the button that says Open QR code for Local Delivery and show the QR code to the seller. Once the seller scans the QR code on your device, it’ll generate a verification code in the Order Info section of your order. Provide the verification code to the seller and you’re all set!  

  If you’re using Cubesnack’s partnered shipping carriers to fulfill your order, all you have to do is ship your item and we’ll handle the rest of the process. Alternatively, when shipping items using your own carrier or shipping method, be sure to ship the item and enter the tracking number in the order details within 24 hours of receiving the order. You can do this by going into your Seller Settings > Manage Orders > Order Info > View Full Order Details > Scroll down to Delivery Details > Enter tracking number> Save. We use the tracking number to verify the delivery of your order and initiate the payout only for orders that have been successfully delivered, so it’s crucial to enter the tracking number as soon as you ship the order.  

  In rare cases if you don't receive the item you ordered, please contact us immediately by going into the Cubesnack app > navigate to Settings > About App > Contact Support. We’ll investigate the issue and try to locate your order. If we determine that your order was misplaced in transit, we’ll issue you a full refund. If we need more time and information to further investigate the issue, we’ll withhold the refund until we’ve concluded our investigation.  

  If you’ve received a wrong or damaged item, we recommend that you contact the seller immediately by going into the Cubesnack app > navigate to Settings > My Order > Find and open the order > Order Info > Message Seller. If you can resolve the issue with the seller directly, then great! But in case you need our assistance in resolving the issue, simply open the Cubesnack app > navigate to Settings > About App > Contact Support. We’re here for you.  

  Blue Cube is Cubesnack’s premium feature that allows you to stand out with a unique Blue Cube checkmark, showing that you have fully verified your identity and are a real human with a trustworthy account. Blue Cube is our effort to make Cubesnack a safer place for everyone. Some more benefits of Blue Cube are: Priority Placements: Your profile and listings will show more frequently than others in the Shop Feed and Social feed, as well as recommendations and search results (currently available in beta). Long-form Blogs: You’ll have the ability to post dynamic long-form blogs with a designated cover image, professional formatting, and a character limit of 3000. Lots of new and exciting features are coming in the next few months and will be available for premium members at no additional cost. You can sign up for Blue Cube from your account settings for only $5/month. Cancel anytime.  

You'll have 24 hours or until the seller has shipped the item to cancel the order. If the item has been shipped or your return period has passed, you may choose top return the item for a full refund. Each seller has their own return policy, so please be sure to read the return policy carefullly before purchasing the item. The return policy can be found on the product detail page of each item or in the Order Details section of your order.