• What is Cubesnack?

    Cubesnack is an innovative social-commerce platform designed to facilitate seamless buying, selling, and networking among communities. Our objective is straightforward: To create a digital realm that is unparalleled, user-friendly, and imaginative, rather than just another ordinary marketplace. Our vision for Cubesnack is to become a platform that will impact the lives of millions of individuals globally, enrich their experiences, and foster meaningful connections.

  • Are there any fees to shop on Cubesnack?

    There are no fees to shop on Cubesnack. Just sign up for free, find what you need, and only pay for what you buy. We don't have any subscriptions or monthly fees. Please keep in mind: Delivery, sales tax, and other charges will be calculated at checkout, and may apply.

  • How can I find the best deals around me?

    We'll recommend you the best deals, trending products, and discounted services near you so that you can take advantage of shopping local. However, in order for us to provide you with the best local recommendations, you'll have to enable Location Access on your device.

  • How does the Home Delivery work?

    Home Delivery option is only available from sellers with verified store locations and reliable local delivery sources. The delivery distance and cost is set by the seller. If the buyer's address is within the delivery distance, they will be able to choose Home Delivery at checkout. If you'd like to arrange a delivery according your schedule, simply go to the product detail page and tap on Message Seller to let them know that you have a special delivery request.

  • How does the Store Pick Up work?

    See if the seller offers Store Pickup for the item you want, then add the item to your cart, and choose "Store Pickup" at checkout. Once you place your order, Cubesnack will notify you when the item is in preparation and when it's ready for pick up. Please be sure to have your order number and a form of government ID when you arrive at the store for pick up — this will help the seller validate your purchase.

  • How do the Returns work?

    In order to make it a fair marketplace, we have given each seller the liberty to apply their own return policy on Cubesnack, so long as they comply with Cubesnack's overall return guidelines. If you (the buyer) are within the authorized return period, you can initiate a return under "Manage Orders" in your Account Settings. When we receive your return request, we'll email you a shipping label for you to send the item back. If the seller does not offer "Free Returns", then the return shipping cost will be deducted from your total refund amount. If you're returning an item you purchased using Store Pickup or Home Delivery, we'll email you the details about returning the item back to the store within the given time-frame. There are no return charges for this, but keep in mind, some sellers may charge a restocking fee depending on the condition of the item you're returning.

  • Do I have to pay for the return shipping?

    If a seller does not offer "Free Returns", then you will be responsible for the return shipping cost. In order to make it easier, all you have to do is initiate a return from the Manage Order tab in your Account Settings — once completed, we'll provide you with a shipping label — simply pack and ship your item. Once the seller receives the item back, your refund will be processed immediately and the shipping cost will be automatically deducted from your total refund amount. Return cost only applies in case of Shipping. If you ordered your item using Store Pickup or Home Delivery, and want to return it, there will be no return costs. Please note: Some sellers may charge a restocking fee.

  • How do Free Returns work?

    Free Returns only apply to items you purchased using the "Shipping" option at checkout. To return an item, all you need to do is open the Cubesnack app and go into your Account Settings > Manage Orders > select the item you'd like to return and simply tap on "Return item" to initiate the return. Once you complete the necessary steps, you'll receive a shipping label in your notifications. Print out the label, carefully pack the item, and ship it out. You will have 2 business days to ship out the returned item. If you're unable to do so, your return request will be and you'll have to initiate a new return for the item. Once the seller receives your item, they will have 24 hours to accept or reject your return. Once the seller has accepted the return, or, if the seller is unable to accept or reject the return in the given time-frame, your return will be marked "Accepted" automatically and your refund will be processed immediately. It may take up to 2 business days for the balance to reflect in your bank account.

  • How can I contact a seller?

    If you have questions for a seller about the item or order, you may send them a message from their profile by clicking on their profilr image in the feed. Or you may visit their store page to send them a message. In order to send messages to sellers or other members, you must be subscribed to Blue Cube. Note: In order to maintain a safe marketplace environment, your conversations may be monitored. Remember to keep the chat respectful and do not disclose any personal information.

  • How do gigs work on Cubesnack?

    If you're a Freelancer or an agency looking to sell creative services, you can create a free account and start listing your gigs. Once you submit your listing, our team will review it to make sure it looks good. Once approved, your listing will go live instantly. Buyers will be able to find your listing depending on whether or not you match their search criteria. You may also promote your listings to secure the top spots in searches, category pages, and more. Promoting your listings will help buyers find you faster and easier. If you're interested in buying a gig, simply search for what you need, checkout the listing, and purchase the gig when you're ready. If you have questions about the gig, simply visit the Seller's profile page to send them a message. Cubesnack is a great place to build connections and follow your favorite sellers.

  • How does a gig transaction work?

    If you're interested in buying a gig, simply search for what you need, checkout the listing, and purchase the gig when you're ready. Once you place your order, you'll be able to manage the order requirements from the Manage Orders tab. Once your requirements have been accepted, the seller will start preparing your order. When completed, you'll be notified with the delivery of your order. You may be able to request additional revisions if it was mentioned on the listing. Once you're happy with the delivery, simply go ahead and accept the order to complete the transaction. If you have questions about the gig, simply visit the Seller's profile page to send them a message. Cubesnack is a great place to build connections and follow your favorite sellers.

  • Who handles my payment information?

    We take user privacy and information security very seriously, and ensure that we provide the best solutions the handle payment information for our users. Which is why, Cubesnack partners with Stripe to secure your payments and transactions. When you enter your credit/debit card information on Cubesnack, your payment information is encrypted and is not visible in our systems — Stripe handles secure end-to-end payments and transactions for Cubesnack.

  • Are there any transaction fees for buyers?

    There are no transaction fees for buyers on Cubesnack.

  • How can I create a username?

    You can create a username in your account settings under Manage Personal Profile.

  • Can other members find, follow, or unfollow me on Cubesnack?

    Yes. Other Cubesnack members can find you using the Social Search, and follow or unfollow you.

  • Can I send direct messages to other users on Cubesnack?

    Yes. You may send direct messages to other users on Cubesnack as long as they haven't blocked you. You will not be able to send direct messages to other users if they have blocked or reported you.

  • Can I share my user profile outside of Cubesnack?

    Yes. You can share your user profile outside of Cubesnack. However, keep in mind that anyone with the shared link will be able to see the listings and posts on your profile.

  • How can I become a seller on Cubesnack?

    To become a seller on Cubesnack, simply open the Cubesnack App and get started by signing up with your email. Once you have created a user profile and verified your email, simply go into your account settings > Sell with Cubesnack > Become a Seller. Fill out a brief form with information about you and your store, securely connect your bank account (optional but highly recommended), and submit. Once completed, you can go ahead and start listing your items right away.

  • Do I need to connect my bank account during seller registration?

    When you set up a seller account, you'll have the option to connect your bank account. Cubesnack will deposit the proceeds from any sales into your bank account. Connecting a bank account when registering as a seller is optional and can be completed later in your Seller settings. Not connecting your bank account may cause delays in processing your payouts.

  • Can I be a seller and a freelancer on Cubesnack with the same email account?

    No. Currently we're only allowing users to create one type of selling account with one email. If you'd like to create a different type of a selling account, you can sign up with a different email address.

  • Can I save an incomplete form or listing?

    For security reasons, we do not save any information through an incomplete form. If you leave a form a incomplete, all information will be erased and you'll have to start over. If you're listing an item, your listing details are saved automatically. You can always get back to it later and complete it.

  • Can anyone sell on Cubesnack?

    Yes! The Cubesnack marketplace is open to anyone who wants to buy and sell.

  • How do I update my business information?

    You can update your business information from your Seller Settings. Once you submit your changes, our team will review your business information and verify it. This may take 3-5 business days. Please keep in mind, you will not be able to make any changes to your Seller Account (including payments, listings and promotions), so we highly recommend you update your business information only when necessary, and provide all the information clearly and accurately for faster verification.

  • How many physical store locations can I add on Cubesnack?

    Sellers with verified retail store locations can register up to 5 stores under their Seller Account. If you're an online business with no retail locations, you will not be eligible to add physical store locations to your Seller Account on Cubesnack.

  • How many items can I list on Cubesnack?

    There’s no limit on the number of items you can list on Cubesnack. You can list as many items as you like.

  • What are the selling fees on Cubesnack?

    Sellers pay a small referral fee of 12% + $0.99 for each item they sell. There are no subscriptions or monthly fees to have a seller account on Cubesnack. Learn more. Additionally, you may choose to promote your items on Cubesnack to appear in prime spots across the platform, and increase your chances of sale. You can purchase one of the promotion packages to boost your listing anytime.

  • How are sellers paid?

    After a sale has been successfully completed, your payment (minus the referral fees) will reflect in your Seller Account balance. We retain your balance for 7 days in order to cover any return fees, discrepancies, or other applicable charges. Payouts are initiated on a weekly basis for your previous week's sales. It normally takes upto 2 business days for funds to become available in your account. If you need more help with payments and payouts, feel free to contact support.

  • How does Store Pick Up work for sellers?

    If you're a Seller with verified store locations, you may allow buyers to pick up their orders from your store location. When listing your stores on Cubesnack, you'll be able to list your store hours so that buyers know when you're open. Your store hours will be displayed on your store's detail page along with a "Directions" button to make it easier for buyers to get to your location. In an effort to provide customers with the best experience on Cubesnack, we recommend that pick ups be arranged when your business has flexible staff to handle the transactions, as well as regular business hours at an easy to access pick up location. You may be required to check the order details using the Order Number and verify the buyer with a valid government-issued photo ID, in order to validate the purchase. It is entirely your responsibility to take the necessary actions in order to verify the person picking up the order. After each pick up, the buyers will be sent a survey asking about their experience at your store, so please make sure you provide the best service to the buyers. Too many negative reviews from buyers may result in suspension or termination of your Seller Account on Cubesnack. Please keep in mind, Cubesnack is neither responsible nor provides refunds for any errors in delivery at your store location.

  • How do I pause or remove my listings?

    At the moment, you will not be able to Pause an active listing. However, you may remove your listings anytime by going in to the Manage Listings tab under Seller Settings. Once a listing is removed, it cannot be restored. You will need to create a new listing for the removed items. Please keep in mind that you're still obligated to fulfill all pending orders for the removed listings.

  • What can I include in my store policy?

    What you include in your store policy is entirely up to you. Just make sure that your policies are buyer-friendly, respectful, and complies with our Terms of Use. General policies such as return policies, restocking fees, or warranty information can be optionally included at the time of listing an item. Please ensure that your return policy abides Cubesnack's platform return guidelines.

  • Can I use my own shipping carriers to ship my items?

    Yes. When creating a product listing, you can choose to use your own shipping carrier to fulfill your order. However, your listings will not be eligible for the "Free Shipping and Returns" badge if you choose to use your own shipping carrier. In addition to that, we will not be able to provide estimated delivery time to buyers for your items.

  • What if I didn't put the correct shipping attributes for my item?

    As a seller, if you didn’t select the correct label weight and more postage is due, DO NOT ship the item. To correctly enter the shipping attributes, you will need to edit your listing. If you receive an order for an item with incorrect shipping attributes, you will need to cancel the transaction and edit your package attributes in your listing. When the buyer purchases your item, print the updated label. In case of order cancellation, you will be charged a $0.99 cancellation fee and the transaction fee of $2.9% + $0.30 will not be refunded by Stripe. Remember, you're responsible for shipping overage charges for your items, regardless of whether you pay for shipping or the buyer. Overage fees will be deducted from your payout or charged to the payment method we have on file for you. To avoid any overages, we highly encourage you to double-check all shipping attributes when creating a listing.

  • How do I find the shipping label for my orders?

    To find the shipping label for your orders, simply follow the steps below: 1. Go into your Account Settings 2. Select Manage Orders under Seller Settings 3. Tap on the item you need the shipping label for, and then print the label directly from the order confirmation page.

  • How does Free Shipping work for sellers?

    When you set up your listing, you will be able to make your item eligible for Free Shipping. When Free Shipping is activated, all shipping charges for that item will be deducted from your payout. If your payout is lower than the shipping cost, then we will automatically deduct the shipping cost from your connected bank account. Shipping charges will not be deducted from your payout if you decide to use your own shipping carriers. If you decide to use Cubesnack's partnered shipping carriers, and offer Free Shipping and Free Returns for your product, your product listing will display a special "Free Shipping & Returns" badge which may help increase your chances of sale. Note: All shipping costs may be non-refundable.

  • What shipping attributes do I need for my items?

    When listing your item, you'll be able to choose whether you want to ship the item using your own shipping carrier or use Cubesnack's partnered carriers. If you're using your own shipping carrier, then you don't have to provide your shipping attributes. However, if you're using our partnered shipping carrier, then you will have to provide shipping dimensions such as package length (in), width (in), and height (in), as well as package weight (lbs). This helps us automatically calculate the shipping cost for your items when a buyer adds it to the cart. You must enter all shipping attributes accurately. Not doing so may result in discrepancies, extra charges, and/or penalties charged directly to your payment method we have on file or your payout. We highly encourage you to double-check and enter accurate shipping information when listing an item.

  • How do Free Returns work for sellers?

    When listing your item, you may choose to offer Free Returns. It simply means that your item will become eligible for Free Returns, and the return shipping cost will be deducted from your refund amount, account balance, or your payment method we have on file, when a buyer returns your item.

  • How do I connect my bank account?

    When you sign up to become a seller, the final step in the process is to connect your bank account so you can get paid for the sales you make on Cubesnack. This is optional during registration, and you can connect your bank account in your seller settings later. You will be guided through the process when it's time to connect the bank account. Cubesnack partners with Plaid to securely connect your bank account. See how Plaid works.

  • Are there any return or refund processing fees?

    In order to cover the expenses related to returns, Cubesnack charges a flat return processing fee of $0.99 per item in all categories. In addition, when a payment is returned, Stripe does not refund the processing fee on the original payment, i.e. 2.9% + $0.30 per transaction. The transaction fee is not in our control and will not be returned to you as per Stripe's guidelines. Learn more.

  • How can I become a freelancer on Cubesnack?

    The first step to become a Freelancer on Cubesnack is to create a free user profile. From there, look under your profile settings for an option to Sell with Cubesnack, then select Become a Freelancer. Fill out a brief registration form, securely connect your bank account (optional), and submit. Once you've created your account, you can go ahead and start listing your gigs right away.

  • How many gigs can I list on the Cubesnack?

    You can create as many gigs as you like. There's no limit to how many listings you can have on Cubesnack.

  • Can freelancers promote their listings?

    Yes. Freelancers can take advantage of the Promotions to get their gigs to appear in prime spots across the platform. You can simply purchase one of the promotion packages to boost your listing.

  • Are there any transaction fees?

    Cubesnack does not charge fees for credit card transactions or ACH transfers, but Stripe charges a transaction fee of 2.9% + $0.30 per item which applies to sellers. Cubesnack will not reimburse or issue credits for any additionally charged transaction fees.

  • Are there any order cancellation fees?

    In order to cover the expenses related to returns, Cubesnack charges a flat return processing fee of $0.99 per item in all categories. In addition, when a payment is returned, Stripe does not refund the processing fee on the original payment, i.e. 2.9% + $0.30 per transaction. The transaction fee is not in our control and will not be returned to you as per Stripe's guidelines. Learn more.

  • What is your refund policy?

    Cubesnack allows the Sellers to define their own refund policies related to the items they're selling. As a platform, it is our responsibility to maintain a fair marketplace environment and in order to do that, our team ensures that all Sellers honor their refund policies that reflect on the listing at the point of sale. In case of a dispute or if a seller fails, or refuses to honor their original refund policy, we may take certain actions on behalf of the seller, including but not limited to forced refunds to the customers under eligible circumstances. Customer satisfaction is our highest priority and we're obsessed with providing our customers with an outstanding experience here at Cubesnack.

  • What happens if I don't receive my item?

    In case you order an item using Shipping as an option, you'll be able to track the order using the tracking number provided to you via email. If you haven't received the item, you can contact Cubesnack Support and we will help you resolve the issue. If the tracking shows Delivered but you haven't recieved the item, you can contact the Seller for a full refund. If you need further assistance, please contact Cubesnack Support. If you ordered an item with Same-day Home Delivery and haven't received it, you may choose to contact the store to resolve the issue. In most cases, Sellers will be able to issue you a full refund or a replacement if you haven't received your item. Alternatively, you may choose to open a dispute from your Manage Orders tab in the Cubesnack app, and our team will investigate the issue further. In either case, we may reach out to you for qualifying evidence in order for us to resolve any issues related to Delivery.

  • What is Blue Cube?

    Blue Cube (beta) is a premium subscription from Cubesnack that will take your buying and selling experience to the next level! For just $5 per month, you'll be able to: 1. Get Blue Cube Verified Earn a badge of trust and stand out with the Blue Cube checkmark when you verify your identity. Real people help us build a safer platform. 2. Gain Priority Placement Get priority placement in search results and feed when people search for and find products, gigs, and posts similar to yours. 3. Turn Posts into Blogs Create long-form blog posts with upto 3000 characters, customizable formatting, and media inserts. Then easily post them in the social feed. Since we're just getting started with Blue Cube, there are many more exciting features that we have planned to roll out in the coming months. Blue Cube members will get exclusive and premium access to all the new features for additional cost.

  • How can I subscribe to Blue Cube?

    To subscribe to Blue Cube, simply go in to your account settings and select Blue Cube. Once subscribed, you'll be asked to verify your identity using email, phone number, and an identity document such as driver's license, passpost, or state ID. Cubesnack partners with Stripe to verify user identity. Cubesnack does not receive or stores your identity document. Learn more about Stripe Identity and how it works.

  • How can I cancel my Blue Cube subscription?

    To cancel your Blue Cube subscription, simply go in to your account settings > go to Blue Cube > Unsubscribe. Additional, if you're an iOS user, you may manage your Blue Cube subscription from your Apple ID. You may cancel your Blue Cube subscription or subscribe again at any time. No contracts or commitments.

  • How does the Social Feed work?

    Tap into the Social Feed to see what’s going on around you and what other people are talking about across the country. Simply hang out to follow your favorite brands, sellers, topics, or influencers, see what others are saying about what’s trending, or dive right in and participate in the ongoing conversations with likes, shares, and comments. Got something to say? Freely share what’s on your mind! Engage your network by inviting your social groups to like, share, and comment on your posts and build meaningful communities that share the same ideas as you.

  • How does the Search work on Cubesnack?

    The Search functionality on Cubesnack works a bit differently than you might have experienced on other apps. In short, if you're in the Shop Feed and tap on the Search icon, you'll be able to search for products and gigs. If you're on the social feed and tap on the Search icon, you'll be able to search people by name or @username. This is the beta version of our advanced Search feature and we're actively working on improving it. If you'd like to provide feedback or help us improve the Search, we'd love to hear from you! Submit feedback here.

  • What is Cubesnack's return policy?

    At Cubesnack, we understand that things don't always go according to plan, and that's why we have a worry-free return policy that allows you to change your mind. Our platform allows our sellers to sell with flexibility, which includes using their own return policy as long as it complies with our overall return policy. Please see our platform return policy for more details.